We strongly believe in our products and want you to be fully satisfied with the purchases you make from us. This is the reason for the Phase One Nutrition Customer Service Guarantee.
Phase One Nutrition can accept returns of products or services purchased directly from Phase One Nutrtition (online or over the phone) and in accordance with the restrictions below. Although we strive to minimize process times, refunds may take over one week to process once we receive all required information and/or product(s).
For all product returns, the original packing slip is required to be considered for reimbursement. Please note that we may not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.
All returned item(s) must be received within 90 days of the delivery date of the item(s) to be considered for a refund, exchange, or store credit. Any unqualified return, such as orders received after 90 days of original delivery, will not be credited due to destruction or expiration considerations.
Shipping costs are non-refundable.
eBook & Custom Meal Plan/Workout Plan purchases are non-refundable.
All event ticket sales are final. Tickets purchased for a Phase One event may not be returned or exchanged for a full or partial refund.
Apparel purchased directly from Phase One may be exchanged or returned for Phase One store credit only if the apparel item(s) is/are unworn, unwashed, and if all original tags and labels are attached to the item(s).
Dietary Supplement refund requests will only be considered if the respective dietary supplement is unused, unopened, and in the original packaging.
All apparel items are non-refundable. Returned apparel will only qualify for an exchange or Phase One store credit. All returned apparel items must be unworn, unwashed, and in the original packaging to be considered for an exchange/store credit.
Other Items - All other items must be unopened and unused to be considered for a refund.
A restocking fee will be charged for all returned items; this will be deducted from the total refund/store credit being issued:
- $10.00 restocking fee for returned supplements
- $6.00 restocking fee for returned apparel